PEOPLE • OPERATIONS • TRANSFORMATION
Lumbre Advisory Group LLC
EXECUTIVE ADVISORY FOR COMPLEX MOMENTS OF GROWTH, CHANGE & TRANSFORMATION
Lumbre Advisory Group helps businesses turn complexity into clarity and strategy into execution.
Founded by seasoned operations executive Cristina Da Costa, Lumbre brings executive-level perspective and hands-on business expertise to organizations navigating growth, transformation and operational complexity.
We partner with founders, CEOs and leadership teams to strengthen operations, transform customer experience, advance technology and AI capabilities, and improve business performance. Our focus is straightforward: solve complex challenges, strengthen execution and build for what comes next.
Our model is intentionally flexible. Engagements may include strategic advisory, targeted transformation initiatives, fractional executive leadership or specialized expertise aligned to a broader business challenge.
Our Services
Leadership & Operations
Fractional & Executive Leadership
Senior-level leadership and advisory support when additional executive capacity is needed.
Operations & Transformation
Operating strategy, organizational design, restructuring and process improvement that strengthen execution.
Vendor, Cost & Resource Optimization
Strategic evaluation of partners, resources and cost structures to improve performance and efficiency.
Growth & Customer Experience
Growth & Scaling
Operating models, processes and infrastructure designed for sustainable growth.
Customer Service & Contact Center Transformation
Strategy, structure, technology and performance improvement across customer service organizations.
Customer Experience Strategy
Improving the customer journey, service delivery, retention and satisfaction from end to end.
Technology & Performance
Technology, Systems & AI Enablement
Technology and AI solutions that improve efficiency, decision making and customer experience.
Financial & Business Performance
Analysis, planning and performance visibility that support stronger business decisions.
Performance Management & Analytics
KPIs, reporting and accountability frameworks that turn performance data into action.
Let’s Start a Conversation
Every engagement begins with understanding your priorities, challenges and goals. Let’s explore what comes next.